Conditions of hire

  1. Application

    These conditions apply whether a contract has been made verbally or in writing or whether or not a contract of carriage has been entered into as a result of a quotation being offered and accepted.

  2. Quotations

    Quotations are given on the basis of the most direct route and on the information provided by the hirer. Quotations are based on costs prevailing at the time and unless otherwise agreed before contract is made admission charges, meals, accommodation and parking charges are not included in the quoted price. Quotations are made subject to a vehicle suiting the hirer’s requirements being available at the time of acceptance.

  3. Use of vehicle

    Unless confirmed in writing by the operator the vehicle should not be assumed to remain at any point between the outward and return journey nor to remain available for the hirer’s incidental use when parked at such points.

  4. Route and time variation

    Should a vehicle be detained or taken on a longer journey than that contracted for the operator reserves the right to make an additional charge commensurate with the costs incurred. The vehicle will depart at times agreed with the hirer. The operator will not be liable for any loss or injury sustained by any passenger who fails to join a vehicle at the appointed time.

  5. Drivers hours and rest periods

    The hours of operation for the driver are, regulated by law and the hirer accepts the responsibility of ensuring the hire keeps to the times agreed by the operator. If any breach is likely to occur (other than in the case of serious emergency or diversion) the hirer will be responsible for any additional costs incurred unless it is outside the control of the hirer.

  6. Seating capacity

    The operator will, at the time of booking agree and specify the legal seating capacity of the vehicle. The hirer must not load the vehicle beyond this capacity.

  7. Conveyance of animals

    On a private hire, no animal (other than guide and/or hearing dogs notified to the operator in advance) may be carried on any vehicle without prior agreement from the operator.

  8. Confirmation

    Normally, written confirmation by the operator is the only basis for the acceptance of a hire or for a subsequent alteration to its terms.

  9. Payment

    Any deposit requested must be paid by the date stated, and payment in full must be made within 14 days from the date of invoice unless other terms have been confirmed by the operator. The operator reserves the right to add interest at the rate of 2%per annum above the base rate of Clydesdale Bank PLC, calculated on a daily basis, from the date by which payment should have been made.

  10. Cancellations by hirer

    • If the hirer wishes to cancel any agreement, the following scale of charges will apply in relation to the total hire charge.

      Notice given Cancellation charge for
      Single vehicle More than one vehicle
      10 or more days none 50% of hire
      6 – 9 days 10% of hire 60% of hire
      3 – 5 days 25% of hire 70% of hire
      1 – 2 days 50% of hire 85% of hire
      Day of hire (Before arrival of coach at departure point) 85% of hire 85% of hire
      After coach has departed 100% of hire 100% of hire


    • The cost of any accommodation, Theatre Tickets (or other such ancillary service) and meals which have already been purchased by the company at the request of the hirer and are not returnable will be charged to the hirer and must be paid for in full.

  11. Cancellation by the company

    In the event of any emergency, riot, civil commotion strike, lock out, stoppage or restraint of labour or on the happening of any event over which the operator has no control (including adverse weather and road conditions or in the event of the hirer taking any action to vary agreed conditions unilaterally, the company may, by returning all monies paid and without further or other liability, cancel the contract.

  12. Vehicle to be provided

    • The operator reserves the right to provide a larger vehicle than that specified at no additional charge.

    • The operator reserves the right to substitute another vehicle (including those of other operators) or ancillary facilities for all or part of the hiring subject to substitutes being of similar quality.

  13. Breakdown and delays

    The operator gives its advice on journey times in good faith. However, as a result of breakdown, traffic congestion or other events beyond our control, journeys may take longer than predicted and in those circumstances the operator will not be liable for any loss or inconvenience suffered by the hirer as a result.

  14. Agency arrangements

    Where the operator hires in vehicles from other operators at the request of the hirer and where the operator arranges ancillary facilities such as meals, accommodation, ferries, admission tickets or any other services provided by another supplier, it does so as agent for and on behalf of the hirer. Any terms and conditions imposed by such other suppliers through the operator shall, insofar as they are supplied to the hirer, be binding on the hirer as if the hirer had directly contracted such services and the hirer shall indemnify the operator against any loss, claim, damage or award in respect of a breach of such supplier’s terms and conditions brought about by the hirer’s action.

  15. Passenger’s property

    All vehicles hired by the operator are subject to restrictions on carrying luggage for statutory safety reasons. The driver shall be the sole judge as to whether and to what extent passengers property is carried. The operator will not accept liability for any damage to or loss of any property left on the vehicle by a passenger.

  16. Conduct of passengers

    The driver is responsible for the safety of the vehicle. Any passenger, whose conduct is in breach of statutory regulations, (Public Service Vehicle (Conduct of Drivers, Inspectors, Conductors and Passengers) regulations 1990) may be removed from a vehicle or prevented from boarding on the driver’s authority.

  17. Alcohol

    Passengers are not permitted to carry alcohol for consumption on the operator’s vehicles. Please Note: It is an offence for alcohol to be carried on a Public Service Vehicle used for the purpose of carrying passengers for the whole or part of a journey to or from a sporting event in the United Kingdom. The operator, the hirer and their agents are liable to prosecution if they knowingly cause or permit alcohol to be carried. Heavy penalties may be imposed which can include a prison sentence.

  18. No Smoking

    Smoking is not permitted on any of the operator’s vehicles.

  19. Complaints

    Any complaint in respect of the operator’s services should be made in writing to the operator’s office within 14 days.

  20. Notices

    No bill, poster or notice is to be displayed on any vehicle without the consent of the operator.

  21. Surcharges

    Once a hire is confirmed and providing there are 30 days prior to departure the operator reserves the right to pass on any increases in costs as a surcharge. No surcharge will be levied within 30 days of departure.

  22. Scottish Law

    Contracts made, in Scotland will be governed by Scottish Law.